Return & Refund Policy

Return:

Yes. If you’re unhappy with your purchase, you can completely return it by following the requirements listed below.

You should send your merchandise back to the following address: 90 Depot St, Dalton, Massachusetts(MA), 01226.

Phone: (413) 684-1428

Contact: contact.masteez@gmail.com
We want your purchase to meet your expectations in every way, however we recognize that occasionally you may need to return or exchange an item. The process is intended to be as simple and hassle-free as possible thanks to our return and refund policy.

Returning an Object:

Please get in touch with us within 14 days of receiving an item if it is broken, flawed, or the wrong one and ask for a return or exchange. We’ll give you a pre-paid shipping label so you can send the item back to us, and we’ll handle your request as soon as we can.

We accept requests for other refunds or exchanges within 30 days of delivery. The product must be in its whole, original packaging, with all tags and extras. To make a return or exchange request, please email us at the supplied email address or use the contact form on our website.

Please be aware that things that have been customized or personalized as well as final sale items are not eligible for returns or exchanges. Also, we do not pay for return shipping for non-defective things, so if you want to make sure the item gets back to us safely, we advise utilizing a tracked shipping service.

Refund:

We will check the returned item to make sure it is still in its original condition once we receive it. Afterward, based on your desire, we’ll handle your refund or exchange. Between 7 to 10 business days, refunds will be applied to the original payment method, and you’ll receive an email from us when that happens.

When the 30-day return window has passed and you still have a defective item, please get in touch with us to ask for a repair or replacement. To develop a solution that satisfies your needs and guarantees your happiness, we will collaborate with you.

If you want a refund, please request a refund immediately, we only confirm the refund within 6 hours of receiving the order.

We take all requests for returns and exchanges seriously and work hard to deliver the highest caliber of customer care. Please don’t hesitate to get in touch with us for help if you have any queries or issues with our return and refund policy.

Missing or delayed refunds (if applicable)
Check your bank account one more first if you haven’t gotten a return yet.

Then get in touch with your credit card provider because it can take some time for the refund to appear on your account.

Contact your bank next. Before a refund is posted, there is frequently a processing period.

After completing the above steps but before receiving your reimbursement, kindly email us at contact.masteez@gmail.com.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact.masteez@gmail.com and send your item to: 90 Depot St, Dalton, Massachusetts(MA), 01226.

Gifts:

You will be given a gift credit for the amount of your return if the item was marked as a gift when it was purchased and shipped to you directly. You will receive a gift certificate in the mail after the returned item has been received.

We will send the gift giver a refund and let him know about your return if the item wasn’t marked as a gift when it was purchased or the gift giver had the order shipped to themselves to give to you later.

Shipping:

To return your product, you should mail your product to: 90 Depot St, Dalton, Massachusetts(MA), 01226.

The expense of your own shipping for returning your goods is your responsibility. The cost of shipping is not refundable. The cost of return postage will be subtracted from your refund if you get one.

The amount of time it takes for the exchanged item to get to you will depend on where you reside.

If the item being shipped costs more than $75, you might want to use a trackable shipping service or get shipping insurance. Our promise that we’ll get your returned item is not a promise.